Toll Customer Service (fictional)

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Test scenarios (demo account TA100001, John Smith)

• DEMO-CLASS-001 - pickup charged $9.75 as class 3; expected $3.25
• DEMO-DUP-002 - same truck billed twice, 2 minutes apart
• DEMO-MISREAD-001 - plate ABC1284 is not on the account
• DEMO-OLD-001 - class error, 75 days old (outside filing window)
• PMT-DEMO-004 - duplicate $100 card payment
• PMT-DEMO-005 - $25 returned-payment fee

DEMO-PLATE-001 was already credited during the Azure smoke test.